Privacy Policy

Last Updated: January 2025

1. Introduction

Broker Wallet ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

Privacy Policy URL (for app stores): https://brokerwallet.ae/privacy

2. Information We Collect

2.1 Personal Information

  • Account Information: Email address, Firebase User ID (UID)
  • Optional Information: Phone number, profile photo
  • Authentication Data: Encrypted passwords, authentication tokens

2.2 Business & Property Data

  • Property listings (offers) with photos, descriptions, pricing
  • Buyer requests and requirements
  • Property owner information
  • Office and broker details
  • Watchmen and contact information
  • Generated quotations and proposals

2.3 Documents & Media

  • Uploaded documents (PDFs, contracts, IDs)
  • Property photos and images
  • Scanned documents via in-app scanner
  • Digital signatures

2.4 Location Data

  • Property addresses and GPS coordinates
  • Map search history
  • Location data for map visualization features

2.5 Local Device Storage

  • Encrypted offline data cache (Hive database)
  • App preferences and settings
  • Temporary files for offline functionality

3. How We Use Your Information

  • Provide core CRM functionality and business operations
  • Enable offline-first features with automatic synchronization
  • Display properties on interactive maps
  • Generate professional quotations and documents
  • Authenticate users and maintain account security
  • Provide customer support
  • Improve app features and user experience
  • Send important service updates (with your consent)

4. Third-Party Services

4.1 Firebase (Google)

4.2 Google Maps

4.3 Email Validation Services

  • Purpose: Verify email addresses during registration
  • Data Shared: Email addresses only

5. Data Storage & Retention

  • User data stored in Firebase Cloud Firestore (encrypted in transit and at rest)
  • Files stored in Firebase Cloud Storage with user-specific access rules
  • Local data cached on device using encrypted Hive database
  • Data retained as long as account is active
  • Data deleted within 30 days of account deletion request
  • Backup data retained for disaster recovery (encrypted)

6. Data Security

  • End-to-end encryption for sensitive documents
  • TLS/SSL encryption for data in transit
  • Encrypted local storage on device
  • Role-based access control (RBAC)
  • Regular security audits and updates
  • Firebase App Check for additional security

7. Your Rights (GDPR Compliance)

  • Access: View your data anytime through the app
  • Export: Download your data (Plus/Enterprise users)
  • Deletion: Request data deletion at privacy@brokerwallet.ae
  • Correction: Update inaccurate information
  • Opt-out: Unsubscribe from marketing communications
  • Data Portability: Request data in machine-readable format

8. Cookies & Analytics

We use minimal cookies and analytics to improve app performance and user experience. You can opt-out of analytics in app settings.

9. Children's Privacy

Broker Wallet is not intended for users under 18. We do not knowingly collect data from children.

10. Changes to Privacy Policy

We may update this policy periodically. Users will be notified of significant changes via email or in-app notification.

11. Contact Us

For privacy questions or data requests, contact us at: